top of page

Recent Cyber Security Issues in Australia Related to Human Error: A Growing Concern

In recent years, Australia has witnessed a surge in cyber security incidents, many of which can be traced back to human error. Despite advancements in technology and increased awareness, human-centric vulnerabilities remain a significant concern for businesses and organizations. This article delves into the various facets of this issue, highlighting the prevalence of human error in cyber security breaches, the growing threat of insider attacks, and the role of AI in mitigating these risks. We will also explore the impact of remote work on cyber security, the rise of phishing and social engineering attacks, and the importance of training and awareness in reducing human error. Additionally, we will review current cybersecurity policies and regulations in Australia and discuss compliance challenges faced by businesses.

Key Takeaways

  • Human error is identified as the most significant cyber security vulnerability by 69% of Australian CISOs.

  • Insider threats are increasingly recognized as a major concern, with negligent employees being a key factor.

  • AI-powered solutions are being adopted by 86% of Australian CISOs to mitigate human-centric cyber risks.

  • The rise of remote work has created multiple entry points for cybercriminals, increasing security vulnerabilities.

  • Effective training and awareness programs are crucial in reducing the incidence of human error in cyber security.

The Prevalence of Human Error in Australian Cybersecurity Incidents

Statistics Highlighting Human Error

Human error continues to be perceived as the Achilles' heel of cybersecurity, with more than two-thirds (69%) of Australian CISOs identifying it as the most significant vulnerability. In 2023, there was a 23% increase in cybercrime reports, equivalent to one report every 6 minutes. 44% of all data breaches resulted from cyber security incidents such as phishing, compromised or stolen credentials, and ransomware.

Common Types of Human Errors Leading to Breaches

  1. Phishing Attacks: Employees inadvertently clicking on malicious links.

  2. Weak Passwords: Use of easily guessable passwords or reuse of passwords across multiple sites.

  3. Misdelivery: Sending sensitive information to the wrong recipient.

  4. Negligence: Failure to follow security protocols or update software.

Case Studies of Recent Incidents

  • Incident 1: A major Australian company suffered a data breach due to an employee falling for a phishing scam, leading to compromised credentials.

  • Incident 2: Another organization faced a significant breach when an employee reused a password that had been previously compromised.

  • Incident 3: A healthcare provider accidentally sent patient records to an incorrect email address, resulting in a data leak.

Insider Threats: A Growing Concern for Australian Businesses

In the ever-evolving landscape of cybersecurity, one truth has become increasingly evident in recent years: internal threats are as formidable as external ones. While McKinsey, the global management consulting firm, rightfully dispelled the myth that external hackers are the sole threat to corporate assets back in 2017, it has taken time for organisations to fully embrace the notion that the real threats often lurk within their own ranks.

Understanding Insider Threats

Economic uncertainty further complicates the insider threat landscape, amplifying existing risks and creating new ones. Events such as mergers, acquisitions, layoffs, and other organisational changes offer fertile ground for insider risks to evolve into insider threats. Disgruntled former employees, drawn by the allure of "better" opportunities, pose an ongoing risk of data exfiltration.

Recent Examples of Insider Attacks

The recent surge in internet-connected devices and remote capabilities has created IT environments with multiple entry points. Of course, multiple entry points mean multiple areas for cybercriminals to exploit.

Mitigation Strategies for Insider Threats

The time for complacency has passed, and the need for robust cybersecurity measures has never been more pressing. Organisations must adapt their strategies to encompass internal threats while maintaining vigilance against external ones. The Australian cybersecurity landscape calls for a shift in focus, greater security awareness, and proactive measures to safeguard against the growing menace of insider threats.

The Role of AI in Mitigating Human-Centric Cyber Risks

AI-powered solutions are increasingly being adopted to mitigate human-centric cyber risks. 86% of Australian CISOs are turning to AI-powered technology to protect against human error and block advanced human-centric cyber threats. These solutions include AI-driven threat detection, automated response systems, and predictive analytics to identify potential vulnerabilities before they can be exploited.

While AI offers promising solutions, it also presents new challenges. For instance, generative AI can be used by threat actors to create more sophisticated phishing and ransomware attacks. Additionally, the effectiveness of AI systems is highly dependent on the quality of the data they are trained on. Poor data quality can lead to false positives or negatives, undermining the reliability of AI-driven cybersecurity measures.

The future of AI in cyber defense looks promising, with ongoing advancements expected to enhance its capabilities. Emerging tools and technologies like deep learning and neural networks are set to revolutionize threat detection and response. However, it is crucial for cybersecurity and IT teams to work closely with business leaders to prioritize understanding and managing human risk. With the right tools and education, companies can better safeguard against threats and manage human risk.

Impact of Remote Work on Cybersecurity Vulnerabilities

Increased Entry Points Due to Remote Work

The recent surge in internet-connected devices and remote capabilities has created IT environments with multiple entry points. Multiple entry points mean multiple areas for cybercriminals to exploit. This has significantly increased the attack surface for businesses, making them more vulnerable to cyber-attacks.

Security Challenges with Remote Work

Remote work introduces several security challenges, including:

  • Inconsistent security measures across different home networks

  • Increased use of personal devices that may lack robust security features

  • Difficulty in monitoring and managing remote endpoints

Best Practices for Securing Remote Work Environments

To mitigate these risks, businesses should adopt the following best practices:

  1. Implement multi-factor authentication (MFA) for all remote access

  2. Regularly update and patch all software and systems

  3. Provide cybersecurity training focused on remote work scenarios

  4. Use Virtual Private Networks (VPNs) to secure remote connections

  5. Conduct regular security audits and assessments

The Rise of Phishing and Social Engineering Attacks in Australia

Phishing attacks in Australia have become increasingly sophisticated, leveraging advanced techniques to deceive victims. Common methods include email phishing, SMS phishing (smishing), and voice phishing (vishing). The emergence of AI is accelerating the spread of phishing and ransomware by making it easier for threat actors to perpetrate successful attacks. AI-driven attacks can craft highly personalized messages that are difficult to distinguish from legitimate communications.

2023 saw a 23% increase in cybercrime reports, equivalent to one report every 6 minutes. One notable incident involved three Sydney men who were arrested for their alleged involvement in a phishing operation that sent over 80 million phishing texts. Another significant case was the cyberattack on internet provider Tangerine, which highlighted the vulnerabilities in IT environments with multiple entry points.

To combat the rise of phishing attacks, businesses and individuals can adopt several preventive measures:

  1. Regular Training: Conduct regular cybersecurity training sessions to educate employees about the latest phishing techniques and how to recognize them.

  2. Multi-Factor Authentication (MFA): Implement MFA to add an extra layer of security, making it harder for attackers to gain unauthorized access.

  3. Email Filtering: Use advanced email filtering solutions to detect and block phishing emails before they reach the inbox.

  4. Software Updates: Ensure all software and systems are up-to-date to close any exploitable vulnerabilities.

Training and Awareness: Key to Reducing Human Error

Humans are often considered to be the weakest link in a business’s cybersecurity. So, business owners need to take this into account and take action to raise cyber security awareness and implement routine cyber security training.

Importance of Cybersecurity Training

Human risk is today’s biggest security gap, and IT teams must better equip employees with the right tools and training. 74% of all cyber breaches are caused by human factors, including errors, stolen credentials, misuse of access privileges, or social engineering.

Effective Training Programs

Effective cyber security training is:

  1. Relevant

  2. Regular

  3. Positive

While promoting cyber security awareness and training is not going to guarantee a stronger cyber security environment, it’s far better than not doing it. By offering frequent, relevant and effective training you’re putting your business in a stronger position to defend against cybercrime.

Measuring the Impact of Training on Security

Increasing cyber security awareness allows your team to identify and understand the many types of cyber threats your business faces. Doing so could mean the difference between quickly shutting down your systems after identifying unusual activity or letting an attack proceed unnoticed.

Cybersecurity Policies and Regulations in Australia

Overview of Current Policies

Australian regulators have been active in proposing and implementing law reforms to enhance cyber resilience, accountability, and transparency across every sector and industry of the Australian economy. There is a shared understanding amongst Australian regulators that enhancing cyber resilience is vital for Australia’s long-term socio-economic stability and national security. The Australian government has identified opportunities to strengthen cyber security laws, ensuring they provide the right level of protection to Australian citizens.

Recent Changes in Cybersecurity Regulations

The Federal Government has endorsed new governance guidelines to help hold Australian company directors to greater accountability and higher standards for responding and managing cyber incidents. This includes the appointment of Lieutenant General Michelle McGuinness as the National Cyber Security Coordinator, a role aimed at bolstering national efforts in cyber defense.

Compliance Challenges for Businesses

Businesses in Australia face several compliance challenges due to the evolving nature of cyber threats and the stringent requirements of new regulations. The ACCC has intensified its scrutiny of data handling practices by Australian organisations in response to the growing risks and challenges posed by the digital economy. Companies must navigate these regulations while maintaining their operational efficiency and protecting sensitive data.


The landscape of cybersecurity in Australia is rapidly evolving, with human error emerging as a significant concern. Despite advancements in AI and machine learning technologies, human-centric risks remain the Achilles' heel of cybersecurity strategies. The statistics are alarming: 69% of Australian CISOs identify human error as the most significant vulnerability, and 78% see negligent employees as a key concern. As cyber threats grow in sophistication and frequency, it is imperative for organizations to not only invest in advanced technological defenses but also to foster a culture of cybersecurity awareness and responsibility among employees. The integration of AI-powered solutions offers a promising avenue to mitigate these risks, but it is clear that human factors will continue to play a crucial role in the cybersecurity landscape. Organizations must remain vigilant and proactive in addressing both technological and human-centric vulnerabilities to safeguard their assets effectively.

Frequently Asked Questions

What percentage of Australian CISOs identify human error as the most significant cybersecurity vulnerability?

More than two-thirds (69%) of Australian CISOs identify human error as the most significant cybersecurity vulnerability.

How has the perception of human error as a cybersecurity threat changed among Australian CISOs?

The perception of human error as a cybersecurity threat has increased, with 69% of CISOs viewing it as their organization’s biggest cyber vulnerability this year, compared to 51% in 2023.

What role does AI play in mitigating human-centric cyber risks?

AI-powered solutions are increasingly being used to mitigate human-centric cyber risks, with 86% of Australian CISOs turning to AI technology to protect against human error and block advanced human-centric cyber threats.

Why are insider threats a growing concern for Australian businesses?

Insider threats are a growing concern because internal threats are as formidable as external ones, and organizations are increasingly recognizing that real threats often come from within their own ranks.

How has remote work impacted cybersecurity vulnerabilities?

Remote work has increased cybersecurity vulnerabilities by creating IT environments with multiple entry points, which cybercriminals can exploit.

What is the current trend in cybercrime reports in Australia?

In 2023, there was a 23% increase in cybercrime reports in Australia, equivalent to one report every 6 minutes, indicating that Australia is becoming an increasingly attractive target for cybercrime.

0 views0 comments

Recent Posts

See All


bottom of page